“This is the most painful thing I’ve ever done in my life,” Mr. Lynch, a 52-year-old Iraq war veteran, said. “I’d rather go back to Falluja.”
Joyce Andersen, 70, a retired data systems manager from Toms River, N.J., is one of the homeowners who decided to turn over her claim to the firm. Floodwaters soaked the insulation in her house, ruined the floors and weakened the foundation piers. She received only $23,000. But she cringed at the thought of once again hauling out a stack of papers that has expanded to fill a sturdy beach bag.
“I don’t want to do it anymore; I’m done,” Ms. Andersen said. “Whatever I get, they are entitled to a percentage because they would get more than if I did it on my own.”